You can see the status of your order in your customer account under my order. You will be informed about every step of your order.
- After successfully placing order, you will receive an order confirmation with all the important information by e-mail.
- We will confirm the receipt of payment for your order by email.
- Once your order leaves our warehouse, you will receive an email with shipping information as well as an invoice.
You placed your order as a guest? Please use our contact form. zum Kontaktformular
Unfortunately, this is technically not possible with our system. Please check your address information before submitting the order. It is possible to add a separate delivery address when ordering.
Unfortunately, we do not offer this service. We therefore kindly ask you to checkif all items are in your shopping cart before submitting your order. Please note that shipping costs are automatically incurred for each order placed a subsequent refund is not possible.
After each successfully completed order process, we will send out an order confirmation by e-mail. Please check your spam filter if you did not receive a confirmation. Also, check if you may have used a different e-mail address to place the order. The status of your order can be seen in your customer account under "my order".
As long as your order has not been shipped, you can cancel the order. Please not that we can only cancel a complete order. Partial cancellations of items are technically not possible. Orders can only be canceled if they have not been shipped yet. It is possible, that your order has already been cleared for shipping even though you have not received a shipping confirmation. If this ist he case, we cannot cancelt he order at that timeThank you for your understanding. zum Kontaktformular
For a cancellation please inform us as soon as possible with the information requested in the contact form.
Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units
In order to exercise your revocation right, you must inform us (Kokadi GmbH & Co. KG, Fischerfleck 8, 85737 Ismaning, Telephone number: 089-248810444, E-Mail address: firstname.lastname@example.org) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us or Kokadi GmbH & Co. KG, Fischerfleck 8, 85737 Ismaning immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
model - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To Kokadi GmbH & Co. KG, Fischerfleck 8, 85737 Ismaning, Email address: email@example.com :
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
(*) Cross out the incorrect option.
Unfortunately, we do not offer this service. We therefore kindly ask you to check if all desired products are included in the shopping cart before placing the order. Please note that shipping costs are automatically incurred for each order placed a subsequent refund is not possible.
We reserve the right to limit items to a certain amount per household at any time.