Right of Withdrawal
Consumers have a 2-week withdrawal.
Notification of Withdrawal
Right of withdrawal / revocation
You may cancel your contract within two weeks without giving reasons in writing (eg letter, fax, email) or - if the goods have been yielded to you before the deadline expires - by returning the goods. The period begins upon receipt of this notification in writing, but not before the goods have been delivered to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before we fulfill our information obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EBGBG, as well as our duties according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.. The revocation period is sufficient to declare the withdrawal or to return the goods in time. The revocation (declaration or returned goods) have to be addressed to:
ITG - Firma Kokadi
Tor 13 - Retourenbearbeitung
85455 Oberding, Schwaig
In the case of an effective withdrawal, the mutually received services and goods and any benefits derived (eg interest) therefrom must be returned. If you can not return the goods received and the benefits of usage (eg usage advantages) or only partially not or only in a deteriorated state you have to pay compensation.
For the deterioration and derived benefits, you must pay compensation only if the use or intended use of the deterioration on the matter is based on the use of the goods that goes beyond the testing of the characteristics and functioning. By "testing the properties and functioning" one refers to the testing and evaluation of the respective goods, such as it is possible and customary in a store
Goods which can be transported by parcel post are to be returned at your risk. You have to pay the regular cost of the return.
Obligations to reimburse payments must be made within 30 days. The period begins for you with the declaration of revocation or with sending the goods, for us with their receipt.